Customer Service: “it’s too hard” and the moon’s not full: Or what happened to “service” & “customer” in the same breath?

Joan Eisenstodt
October 1, 2011
Are hotels sacrificing service for non-service amenities? What do customers expect? Will a blog on customer service improve service at one hotel and others?

Calgary’s cuisine tops the city’s list of surprises

Zachary Chouteau
September 23, 2011
<span style="line-height: 115%; font-size: 11pt;">I had the recent opportunity to visit Calgary for the first time, as part of a FAM trip by the good folks at Meetings Calgary, and came away pleasantly surprised</span>...

Who speaks for our industry, or is a muffin really worth $16?

Joan Eisenstodt
September 21, 2011
Who speaks for our industry? Who will defend meetings and those who plan them against criticism of $16 muffins? When will our profession - and that of our colleagues on the supplier side -&nbsp;be respected?

Remembering 9.11.01 - Moving Forward

Joan Eisenstodt
September 11, 2011
How are we, post-9/11 and post-Katrina planning better for emergencies? Are we? Lessons from 9/11 and moving on.

Conferences Build Communities

Joan Eisenstodt
September 5, 2011
Do conferences build communities? Or do communities build conferences? Or perhaps, do people build communities and conferences are one way to gather? What will the future hold for&nbsp;conferences as communities? An example taken from a gathering a bit different than one in a hotel, convention or conference center made me think even more about the options.&nbsp; <p style="margin: 0in 0in 0pt;"><span style="font-family: georgia;">&nbsp;</span></p>

5 Step Event Recycling

Nancy Zavada
September 2, 2011
Not sure how to implement recycling at your events?&nbsp; Here's how...