In a recent blog on destination selection, I covered tips on what to look for in air and ground transportation and local activities were covered. In the April 30 webinar (scroll down to "On Demand" webinars and the one titled "Site Selection Best Practices"), destination and site safety and security (including destination infrastructure issues), labor conditions, sustainability (of people and the environment), CSR – corporate social responsibility, and accessibility for people with disabilities were discussed with tips about what to do when a group is seeking destinations and sites. (You can listen to the webinar at any time and send questions to me here as comments at the end of the blog.)
There are so many more considerations when selecting a site – some dependent on a group’s demographics, objectives, and program, and others more generic – that we want to present more to include in your RFP, your questions, and if possible, to see when you conduct a site inspection.
Guest Room Types and Locations
One of my favorite industry expressions: rooms described as having a “partial ocean view”! I’ve always thought those were the ones that, if one’s head and part of her or his body were stuck out a window turned to the side, you might see a bit of water! Knowing what you may be buying and what your meeting participants will receive is critical to the happiness of their stay and the success of the meeting even if participants are only in their rooms to sleep. Ask:
Guest Room Amenities
Travelers take it for granted that guest rooms will have a flat screen TV, a “comfortable” (based on someone’s taste) bed, bathroom amenities of shampoo, soap and perhaps other items. Don’t assume it! Ask about those items and others:
Guest Room Safety
There are some obvious areas that most planners consider when looking at guest room safety. Those include: internal or external (outside) access to guest rooms; location of exits, fire extinguishers, emergency exits. Many hotels have eliminated house phones in hallways or only have them near the elevators. Find out. If an emergency occurs near a guest’s room and one’s mobile device is not in hand, lack of house phones could add to the emergency.
Other areas to include in your questions:
And our favorite: bedbugs. How are guest rooms checked and protected? How often? What does the property do to ensure elimination of bedbugs?
The items in this blog, the previous blog and the webinar are a fraction of what I include in the RFPs and the questions I ask when helping clients select meeting destinations and sites. It pays to be this thorough. If you were buying an electronic device, you’d want to know more than what’s on the outside, right? It’s even more important to have a complete picture and details of what you are ‘buying’ for a meeting.
Next time I’ll delve into on-property amenities and services. Those continue to change rapidly.
Posted by Joan L. Eisenstodt
Follow Joan on Twitter: @joaneisenstodt