'Tis the Season: Ethics of Gifting & Entertaining

'Tis the Season: Ethics of Gifting & Entertaining
Joan Eisenstodt
December 7, 2018
Many of you will give or receive gifts or entertain or be entertained by those with whom you are doing business, have done business, referred business or one day may do business. What goes into your thinking when giving or accepting gifts?

Safety and Inclusion Tips for Meetings in Troubling Times

Safety and Inclusion Tips for Meetings in Troubling Times
Joan Eisenstodt
November 2, 2018
The last few weeks have been especially difficult. It’s not just client deadlines, illnesses of those I love, and the normal stress of a year coming to an end. It’s the horrific acts of hate in the United States and around the world. You, before reading on, want to know what this has to do with our industry and your work. Stay with me, please. I’ll show you.

Our Industry’s Reputation and Yours Are at Stake: Help Is Needed!

Our Industry’s Reputation and Yours Are at Stake: Help Is Needed!
Joan Eisenstodt
October 5, 2018
For most of the many years I’ve been in this industry, I’ve questioned the business practices that are considered “standard” or “normal” and sought evidence of those practices being ethical and professional. I’ve looked to other professions—accounting, medicine, law, journalism, association management, counseling, among them—and saw that there were standards of conduct that must be adhered to in order to maintain one’s license to practice in that profession. No such thing exists for planning, sales, or convention services in our industry.

Mamas Don’t Let Your Babies Grow Up to Be ... Planners!

Mamas Don’t Let Your Babies Grow Up to Be ... Planners!
Joan Eisenstodt
September 6, 2018
Did you know early in life that you wanted to work in the hospitality industry? Maybe you did—depending on your age and family or other influences in your life.

Why Diversity and Inclusion Matter to and for Hospitality, Tourism and Meetings

Why Diversity and Inclusion Matter to and for Hospitality, Tourism and Meetings
Joan Eisenstodt
March 2, 2018
It’s pretty easy to understand why people want to be included in all the activities at your conferences and in your facilities. And why it hurts so much when people are not. We need to be hospitable and welcoming in all that we do.

Marriott Planner Clash: What's Commission Got to Do With It?

Marriott Planner Clash: What's Commission Got to Do With It?
Joan Eisenstodt
February 2, 2018
Puerto Rico and Houston residents still suffer months after hurricanes devastated their communities. #MeToo hasn't gone away especially for housekeepers and others demanding "panic buttons." The flu is killing people across the US. With all that as a backdrop, let’s examine the extensive industry energy that is focused on Marriott’s reduction of third-party commission. It’s a greater amount of energy than I’ve seen directed toward the other issues.

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