"Help I've Fallen and I Can't Get Up!"

Joan Eisenstodt
October 28, 2011
“Currently Employable” (aka unemployed) colleagues need more support - and we, individually and as an industry can do that. Add your ideas to this starter list of how we can help. Then commit to helping in any way you can.

What if we start a revolution to change meetings?

Joan Eisenstodt
October 12, 2011
What if we demand experiential and experimental industry meetings? How would we change them? If we chose to "vote with our feet" and didn't attend and said that it was because nothing was new, would it make a difference? We could start a revolution!

Customer Service: “it’s too hard” and the moon’s not full: Or what happened to “service” & “customer” in the same breath?

Joan Eisenstodt
October 1, 2011
Are hotels sacrificing service for non-service amenities? What do customers expect? Will a blog on customer service improve service at one hotel and others?

Who speaks for our industry, or is a muffin really worth $16?

Joan Eisenstodt
September 21, 2011
Who speaks for our industry? Who will defend meetings and those who plan them against criticism of $16 muffins? When will our profession - and that of our colleagues on the supplier side - be respected?

Remembering 9.11.01 - Moving Forward

Joan Eisenstodt
September 11, 2011
How are we, post-9/11 and post-Katrina planning better for emergencies? Are we? Lessons from 9/11 and moving on.

Conferences Build Communities

Joan Eisenstodt
September 5, 2011
Do conferences build communities? Or do communities build conferences? Or perhaps, do people build communities and conferences are one way to gather? What will the future hold for&nbsp;conferences as communities? An example taken from a gathering a bit different than one in a hotel, convention or conference center made me think even more about the options.&nbsp; <p style="margin: 0in 0in 0pt;"><span style="font-family: georgia;">&nbsp;</span></p>

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