3 Predictions for 2013's Meetings Industry

Joan Eisenstodt
December 31, 2012
My predictions - always an unsteady limb on which to go out - for 2013 in the meetings and hospitality industry contain some about brains, learning, meeting formats, RevPar, technology and human interaction.<br /> <br /> What about yours?

Kindness Counts at more than Christmas

Joan Eisenstodt
December 16, 2012
At this time of year, we may write notes on paper and send them with a thank you. After a meeting, is a thank you letter about the overnight set up staff who worked hard to ensure your general session would start on time, always written? Is the CSM/Event Services Professional or floor manager who, burdened with many groups (and overworked and underpaid), made sure your meeting was stellar, thanked, in writing?<br /> <br /> I don't celebrate Christmas - the religious or secular angles. It just seems we can, as an industry and as individuals, do better year 'round in how we treat others.<br /> <br /> Consider a random <span style="text-decoration: underline;">or</span> specific act of kindness in January, February, March and through the entire year.

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