When hotels eliminate services...

You explained your group's needs to the hotel in a thorough RFP. You did a site inspection to ensure that what you saw on the web site and what was provided in a proposal were what you'd receive.

The contract spelled it all out, mostly.

Then you read a news story that tells you, like this one, that the hotel is eliminating a major service feature.

1. Does it matter to you what the service is that is being eliminated?

2. Would your contract cover service issues and features?

3. And on the specific issue convered in the article, will it impact you? groups? your impression of the hotel, its ownership and management co. and brand?

I'll add specific comments to the blog in a bit.

My reaction, when I read the story in the June 3 New York Times, and again today on Reuters on line, was not positive.

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