Did you know early in life that you wanted to work in the hospitality industry? Maybe you did—depending on your age and family or other influences in your life.
As the school year begins, and for some of us, a new year with Rosh Hashanah, it is a time of reflection or even, for some, declaring a major. It is a time of renewal as the leaves turn. And many are considering what now or what's next in their careers.
And I, having discovered yet another parent-child duo both in hospitality, began thinking about that song: “Mamas, Don’t Let Your Babies Grow Up To be Cowboys.”*
Although I’d never heard the song in its entirety, the title always made me smile. Then I read the lyrics and thought how apropos for our industry! (Do note that clearly some part of me wanted to be a cowgirl ... and perhaps a detective—thus the garb in the main photo for this blog post from my early years!).
Liz Erikson Marnul, an industry icon and someone I’ve known for more than 35 years said “You should really tell people how you got into this industry.”
I was surprised somehow that she didn’t know.
Other than the very early years of wearing clothing that seemed to reflect two possible professions, I thought I wanted to teach—I loved “playing school”—and then I considered social work. If I had had “school smarts” rather than being a life-long learner who learns by reading, observing, discussing and practicing a craft, I might have been a social anthropologist or, because I love words and how they fit together, a lawyer.
As a meeting professional, and in the areas in which I’m involved now in our profession, I think that I have been able to incorporate some of my passion for those areas.
As a child in the ‘50s, I put on street fairs to raise money for polio research when the boy next door was diagnosed with polio. In grade and high school, I helped organize events. Later, I helped plan and run city-wide ones and national events for a museum and then for an organization.
After dropping out of full-time college after a year—even working while in school didn’t provide the financial resources, and the learning by sitting and absorbing lectures and spitting back information was not my learning style—I worked a variety of jobs: ad sales at a newspaper, bookstore sales, in the family poultry business, and as a teacher’s aide. Until I moved to Washington, D.C. in 1978, I didn’t know there was a profession for what I was doing.
What influenced me? Did I truly fall into this profession—this industry? Was it pre-destined? Was I, in a past life (if you’ve followed me for any time, you know one of my favorite films is “Defending Your Life” on which John Chen and I based a discussion) was I one of “those” meeting participants who, at a bad meeting, said “Sheesh, I can do this better”?
My parents, of blessed memory, worked in various professions including sales; some cousins were lawyers; others teachers. One branch of the family founded a successful chain of restaurants and though I visited that part of the family, I don’t remember that they influenced my choice of profession. Unlike those interviewed there was no one to guide me into a hospitality career.
In conversations with many who choose to go into our industry, I hear the influencers are still the love of people, travel and details.
Those already in the industry are seeking more fulfillment, whether it’s moving away from logistics only or putting a spin on logistics or finding a way to better serve customers.
If love of people, travel and details were the main reasons to be a planner, I’d not be in this industry. An introvert, I like people in small doses; a mobility disability has made travel a greater challenge, and details? If it’s contracts and words, yes. If it’s meeting logistics, not so much anymore.
When I read the articles linked in the additional reading, none of them applied.
There are studies to show why being an entrepreneur may run in families. The number of self-employed people in various professions—lawyers, doctors, small business owners—prevalent in my family is evidence. And there are lots of teachers among my first cousins and a niece. There was also a rabbi—a profession I once considered and as Rod Abraham, an MPI Founder, said about me when he introduced me when I received an award, I was a “rabbi”—a teacher.
I’m grateful to have learned how those interviewed—parents and children, sisters, and a granddaughter—were influenced to go into and stay in the hospitality industry. There are others not interviewed (Steve and Adam Ferran, Patti Shock, Vanessa Vlay and Michele Koch Hansen among them) who I hope will share their stories in the comments section below this blog post.
I hope, as you consider what now and what next, you will think about your Strengths [yes, capital “S” because it refers to a specific tool], and read Barbara Sher’s marvelous books (in particular, “Wishcraft: How to Get What You Really Want” and “I Could Do Anything If Only I Knew What It Was”) to learn more about yourself.
I think this industry has opportunities (careers in eldercare for example) galore that we are only beginning to discover and certainly one where there aren’t enough people (hospitality law); and areas of privacy and technology for use in learning and serving customers. The sky isn’t even the limit, is it? Some will need to be the pioneers to plan the hotels and meetings in space!
Keep this story in mind too: an actor who has had great roles also needed income to keep going. He took a job bagging groceries at Trader Joe’s. The story is inspiring. If you want to start in a position or as a volunteer that others think are “below” you, do it anyway.
Experience is what gets us where we need to be. And the more broad our experience is, the more we show our desire to work, the better our chances are, regardless of lineage, to find the job or next job that is best for you.
As you read these stories of careers intentional and unintentional that brought people to our industry, I hope you’ll reflect on the influences and influencers and then share yours.
This is an industry that can make a difference in how people learn, work and serve others.
What’s next in your future?
Editor’s Note: The views expressed by contributing bloggers are their own and do not necessarily reflect the opinions of Meetings Today or its parent company.
Related Reading From the September 2018 Edition of Friday With Joan
Click here to view additional content in the 09.07.18 Friday With Joan newsletter.
Posted by Joan L. Eisenstodt
Follow Joan on Twitter: @joaneisenstodt