The last few weeks have been especially difficult.
It’s not just client deadlines, illnesses of those I love, and the normal stress of a year coming to an end. It’s the horrific acts of hate in the United States and around the world.
You, before reading on, want to know what this has to do with our industry and your work?
Stay with me, please. I’ll show you.
It’s difficult to know where to begin with what has caused so many of us to grieve and to, as one colleague said, know how to direct sadness and rage.
I am so grateful to so many people who have reached out to me because I am Jewish in the belief that the terrorism at The Tree of Life synagogue in Pittsburgh had caused me the most pain.
It was one of the many “final straws” in the last few weeks. It piled on to the items that follow and the many that preceded that, in my lifetime and long before, known because history taught us.
In these last weeks, we’ve experienced or heard more about:
The starvation in Yemen, reported as potentially the worst incidence of starvation in history.
The death of Jamal Khashoggi and the demand for knowledge of what happened echoed from many corners of the world, its implications weighing greatly on relationships among countries and on the need for a free press.
Pipe bombs targeting people because of their views. Though a suspect was in custody, one more pipe bomb was found. One can hope there are no more from him and that “copycat” acts will not follow. I fear they will.
Murdered—two African American grandparents, out shopping with their grandson in Kentucky because someone who had expressed hate on social media couldn’t get into a church to murder more. It might have been more like the 2015 massacre at Mother Emanuel AME Church in Charleston, S.C., the victims for whom I still mourn.
The caravan of people—a caravan for safety in numbers, reminiscent of the scenes from “Fiddler on the Roof” of those escaping pogroms in Russia, escaping hate and violence in Central America leaving all they know and family and friends continued on to the United States where they hoped we might understand their needs and ours and accept their pleas for asylum.
The U.S. Government spoke of “erasing” people who are transgender, throwing many, including some of our friends and families, into panic and many of us into action because we must support those we love.
Matthew Shepard’s ashes were interred at the National Cathedral in Washington, D.C., a place that is far from his parents’ Wyoming home but safe from haters who, like those who killed him because of his sexual orientation, might cause harm to any memorial there to honor his life.
Then, on Saturday, October 27, 2018, the murders at the Tree of Life Synagogue in Pittsburgh, during Shabbat services, committed in the name of hatred of Jewish people and of HIAS, an organization that, since the 1800s, has helped refugees of all kinds settle in the United States where they hoped to be safe.
Quoted in The New York Times and other news sources, “The suspect in Pittsburgh posted a message on social media about the [Central American] caravan shortly before the massacre, accusing Jews of bringing in ‘invaders’ that were killing his people.”
Interestingly, the congregation at Tree of Life were preparing to read from the Torah that morning how Abraham and Sarah opened their tent and welcomed strangers, just as the Jewish community has done for millennia since and for which George Soros, a target of a pipe bomb, himself a Holocaust Survivor, has been criticized for funding (he hasn’t) the caravan. [Check snopes.com for more].
There’s much more and there is much that isn’t new news—African Americans and Latinos are being targeted for being. Literally. This story from Detroit about a man and his garden is indicative of hate and distrust of others.
Muslims and Sikhs have been targeted for years and ever-more after 9/11 and after the 2016 election when a “Muslim ban” has kept people from traveling to be with their families.
This Guardian article, from 2012, is as true today as it was then.
Maybe among your colleagues, friends and family none of these instances had any impact.
Not so for me or my family and friends. My Facebook pages were filled with memorials, notices of how to sit shiva to mourn and honor the Tree of Life victims.
What does this all have to do with the hospitality industry?
I’ve written and spoken often that as a child I believed that—because my maternal grandfather (z”l), a Russian immigrant, resembled Nikita Khrushchev—I was sure if I, at 12, could only talk with Mr. Khrushchev, we could make world peace.
I was called a “Christ-killer” on the playground of the Ohio public school I attended. In my adult years, I heard “Jew you down,” a bigoted slur as horrific as using the “N” word, in too-many-to-name negotiations with hotel salespeople.
I’ve heard asked by others “why do ‘they’ (African Americans, Latinos, LGBTQ and others) need their own organizations” in our industry with no understanding of what it’s like to not be accepted and included by the majority of the “mainstream” industry organizations.
I’ve repeatedly called out industry organizations and supplier partners who hold events over some of the holiest days in Judaism and other non-Christian religions believing it’s perfectly appropriate though they would never hold events on Easter or Christmas.
In the codes of ethics of many EIC member organizations for those that have them or sometimes in their mission statements if an ethics code does not exist, is language similar to that in MPI’s Principles of Professionalism: “Embrace and foster an inclusive business climate of respect for all peoples regardless of national origin, race, religion, sex, marital status, age, sexual orientation, physical or mental impairment.” [I’d prefer that the word “impairment” be changed; it is inappropriate].
Read more on the use of impairment, disability and handicap here.
Diversity and inclusion are again topics of interest in the hospitality industry and should be in the companies and organizations for whom you work and are your clients.
1. Consider the demographics of those who will participate in or exhibit at your meetings and what days may be important to them and those in their lives, and over what dates having a meeting may pose a religious or other similar conflict. (Read more here in a previous Friday With Joan article).
2. Advise clients, after consulting calendars, of holidays—religious, federal, local—that fall over those great dates with great rates you are offering. Ensure there is knowledge of the times being booked.
3. Be aware of laws that are being considered and the impact they may have on groups considering your destination. We’ve written about that here and here.
4. If you must have meetings over holidays that impact travel, meals, or entertainment, consider the impact on those who will attend and the accommodations you can make.
Or consider how to expose others to the practices of others. In our November 2018 Friday With Joan sidebar, Jordan Rudner provides a great idea for meetings often held in the Spring.
5. Choose images carefully to market meetings. Show the diversity you have and want to attract.
I still believe “if we all could just talk or learn about each other—we could perhaps figure this out” is not necessarily realistic. A colleague with a different point of view of a candidate went to a rally to engage with those who didn’t believe as she did. She is not sure anyone’s mind was changed.
She at least attempted to understand the different points of view. I do believe education and exposure to people unlike us can help with well-facilitated conversations.
Here are some questions to consider when planning or hosting your next meeting or event.
I promised a second part of our discussion on ethics and it will be posted either later this month, or the first of December 2018—the season of giving and receiving gifts—just in time for you to consider what you will give and accept from those with whom you do business.
This blog post you are reading right now does tie into ethics. The quote I use on one of my email signatures is indicative of ethics and inclusion: "The first step in the evolution of ethics is a sense of solidarity with other human beings." - Albert Schweitzer.
Thus, we’ll call this part 1A of my ongoing ethics posts with part 2 to come. For now, be kind, be safe, VOTE [heeding these words from before the 2016 U.S. election from industry leaders] and pay attention to what you can do to create a more accepting, peaceful world.
I add this NPR article Six Words ‘You’ve Got to Be Taught’ Intolerance about a song from “South Pacific” that expresses what we can do. If you’re not familiar with it, please read the article and then the lyrics.
In the additional article included with the November 2018 Friday With Joan newsletter you will read words from Jordan Rudner who works in Anchorage at Abused Women's Aid in Crisis, helping victims of domestic violence and abuse, and from Sherrif Karamat, CEO of PCMA. Of the many wonderful posts of hope, these two, because of who wrote them and what they said, made the most impact on me to send.
There are so many more. If you’ve not seen them and want to, ask and I’ll post. If you have seen good words, please post in the comments. And be sure to take the poll and write to me at FridayWithJoan@aol.com with thoughts you might want posted anonymously.
I’m glad to post in the comments for you without your name and to hold your comments in complete confidence.
Editor’s Note: The views expressed by contributing bloggers are their own and do not necessarily reflect the opinions of Meetings Today or its parent company.
Related Reading From the November 2018 Edition of Friday With Joan
Click here to view additional content in the 11.02.18 Friday With Joan newsletter.
Posted by Joan L. Eisenstodt
Follow Joan on Twitter: @joaneisenstodt