Sales May Sell But It’s Event Services That Brings Repeat Biz

Sales May Sell But It’s Event Services That Brings Repeat Biz
Joan Eisenstodt
March 6, 2020
I moved to Washington, D.C. in 1978. My first job here was as an association planner for the group's 10th anniversary meeting. Although I had planned meetings and events around the U.S. prior to my move, I wasn’t schooled or trained in the profession. On my first visit to the group's already-contracted hotel, I met with the sales manager and convention services manager and said, “Tell me everything.” They did and it was the beginning of my “love affair” with convention services and all they brought to the process and execution of meetings. This, I hope, brings more attention and respect and compensation to this critical profession in our industry, and more attention to ESPA.

Instead of Job Burnout, Try This

Instead of Job Burnout, Try This
Joan Eisenstodt
February 7, 2020
Meeting planning—or as defined by studies as “event coordinator”—has been listed as one of the most high-stress professions. Other jobs in hospitality must suffer a similar level of stress and burnout, such as hotel and venue sales, with constant revenue goals and wrangling contracts, plus evenings entertaining clients; and convention services, because there are too few people working in these positions, which take on the stress of facilitating what salespeople sell. Burnout results in not just the need for time off. It results in a dearth of new ideas because we can’t see, well, the trees for the forest! With that comes meetings that look and feel way too alike. There IS an alternative!

You’re Charging How Much?!: The Case for Smarter F&B Budgeting

You’re Charging How Much?!: The Case for Smarter F&B Budgeting
Joan Eisenstodt
August 2, 2019
Food and beverage (F&B) can make or break a meeting or event. And certainly, the complete absence of F&B can set in motion kvetching like you haven’t heard since the last time you managed a meeting without it. Just try to have a meeting break with no coffee! It's the cost and perception and reality of what goes into pricing that is driving a wedge in our industry. Let's attempt to understand more.

International Women's Day: Moving the Industry Forward

International Women's Day: Moving the Industry Forward
Joan Eisenstodt
February 28, 2019
Each time I’ve asked women in our industry if they consider themselves feminists they hesitate. Not all of them—but enough and in different age cohorts that I think there is a fear of being a strong woman, showing you are a strong woman, and identifying as a feminist. We can do more and better.

A Tribute to the Memory of Arlene Sheff and Others in the Meetings Industry

A Tribute to the Memory of Arlene Sheff and Others in the Meetings Industry
Joan Eisenstodt
May 16, 2018
Our world moves too fast. We rush from one meeting to another. From one crisis to another. From one believed crisis to another. And while we rush, we forget so many who meant so much—family, friends, colleagues—who came before us. On May 12, 2018, Arlene Sheff, wife, mom, bubbe, friend, teacher, extraordinary human being, died. I offer this to her and to others lost too soon. May their memories be for blessings.

Marriott Planner Clash: What's Commission Got to Do With It?

Marriott Planner Clash: What's Commission Got to Do With It?
Joan Eisenstodt
February 2, 2018
Puerto Rico and Houston residents still suffer months after hurricanes devastated their communities. #MeToo hasn't gone away especially for housekeepers and others demanding "panic buttons." The flu is killing people across the US. With all that as a backdrop, let’s examine the extensive industry energy that is focused on Marriott’s reduction of third-party commission. It’s a greater amount of energy than I’ve seen directed toward the other issues.

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