IHG launched two new programs for business travelers, IHG Meeting Point and IHG Assist, which will be rolled out across more than 4,900 IHG properties.
“We are always looking to innovate and improve the services IHG hotels can offer our business travelers,” explained Ingrid High, director, global groups and meeting strategy for IHG. “Having listened to the specific needs of our customers, IHG has introduced these initiatives to provide a more efficient, simple and streamlined way of working with businesses.”
IHG Meeting Point is part of its Small Meeting Solution, which provides service for small and mid-sized meetings. IHG Meeting Point has been introduced as a solution for industries that have specific regulations and requirements, such as:
- medical healthcare
Because these sectors have a very dynamic set of needs, including safety and security, this program allows hotel employees to develop industry-specific knowledge that directly relates to the needs of clients through a training portal, tailored by industry.
IHG Assist is designed to help corporate clients’ concerns for traveler safety and security. As travelers visit locations prone to natural disasters, or political or social unrest, this program will help ensure appropriate security measures are put in place.
IHG Assist includes 24/7 phone service to answer client concerns regarding safety and security, security consultations to address risk assessments, and guest location services so corporate clients can access information about their employees’ location during times of emergency.
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