Casino and entertainment giant MGM Resorts International is set to reopen the doors on several of its major Las Vegas Strip properties following the June 4 reopening of many key Vegas meetings and events hotels.
Luxor and The Shoppes at Mandalay Bay Place will reopen June 25, and will be followed by ARIA, Mandalay Bay and Four Seasons Las Vegas July 1. Bellagio, MGM Grand, Signature and New York-New York opened June 4 and Excalibur is expected to open June 11.
“It was exciting and emotional to see the energy in Las Vegas last week as we welcomed back our employees and reopened our doors to guests for the first time in months,” said Bill Hornbuckle, MGM Resorts' acting CEO and president, in a statement. “Our guests are having a great time and are thrilled to be back in the city they love. We are eager to get more of our employees back to work and enhance the Las Vegas experience with additional resorts.”
MGM Resorts International Protocols and Procedures
To ensure staff and guest safety, MGM Resorts International has implemented a “Seven-Point Safety Plan” with a multilayered set of protocols and procedures.
According to MGM Resorts International, highlights of the plan include:
- Employee screening, temperature checks and COVID-19-specific training.
- COVID-19 testing offered for employees as they return to work, in partnership with the local medical community.
- Employees will be required to wear masks; guests are strongly encouraged to wear masks, and in some settings where physical distancing is more difficult and/or barriers do not exist, will be required to do so. Examples of where masks will be required include salons, table games where physical barriers are not in place, and elevators, if riding with guests outside of their travel group. Masks will be provided free of charge.
- A physical distancing policy will be implemented, with floor guides serving as reminders.
- For areas where physical distancing presents challenges, plexiglass barriers will be installed or other measures will be used to reduce risks.
- Standalone handwashing stations designed by MGM Resorts will be conveniently located on casino floors.
- Contactless Check-In through the MGM Resorts App allows hotel guests to go through the check-in process on their personal devices, minimizing interactions.
- Guest room attendants wear masks and gloves while cleaning each room and will change gloves between guest rooms.
- In addition to increased and enhanced routine cleaning of guest rooms and public spaces based on CDC guidance, electrostatic sprayers are utilized in many large public spaces so that disinfectant is applied efficiently.
- Digital menus are available to view on personal mobile devices via QR codes in the company's food and beverage outlets.
- To minimize groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready.
- MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. It asks that if a guest tests positive after visiting one of its properties, they alert MGM through a special email address (email@example.com). MGM said it will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.
Complete details on MGM Resorts International’s Seven-Point Safety Plan are available on the company’s website.
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