Meetings tech giant Cvent appointed former SAP Executive Vice President Andreas Heckmann as its new chief customer officer. In his new role, Heckmann will lead more than 1,500 Cvent client services division employees and spearhead initiatives that enhance the Cvent customer experience and ensure client satisfaction.
Prior to the promotion, Heckmann spent nearly 25 years working for SAP, a software company based out of Germany, and helped guide them through the transition from on-premises (local) software to cloud-based software solutions. In his role as executive vice president of customer solution support and innovation, Heckmann led a team of over 10,000 customer service and development employees and drove record-setting results in customer satisfaction, according to Cvent.
“I am thrilled to be joining Cvent, a long-time trailblazer in the event technology space,” Heckmann said in a press release. “It’s a particularly exciting time for the company, given the continued expansion of the Cvent platform and the increasing significance of today’s meetings and events industry. Cvent truly understands the importance of customer relationships and it’s this commitment to client success that attracted me to the team. With my prior experience in empowering large global teams to elevate the entire customer journey, I am eager to further Cvent’s dedication to its customers and support the continued innovation of our platform.”
