Although heat mapping visual representations have been around for a century or more in various forms, the digital revolution and data analytics have made this tool extremely useful and utilized in the last decade. A frequent use of heat maps in the events industry is to track attendee behavior.

Even the best laid plans for a meeting or event can be thrown asunder in the blink of an eye, or the pop of a circuit, if the on-site internet or power source suddenly goes bust. The December 27, 2018 report that internet and phone service from CenturyLink suddenly went out throughout much of its system undoubtedly caught many unawares. What should meeting and event planners do on-site if the internet goes out?

Meetings Today’s Tyler Davidson discusses the “what-ifs” regarding internet connectivity and audiovisual services following reports that CenturyLink suffered severe outages across its network. Also, Jon Trask fills meeting planners in on his tips for saving money on AV at events.

Meeting and event planners could be hard-pressed to find  a destination that offers as many arts and activity options as Asheville, N.C., in such a tight package. A center of arts and culture, the Blue Ridge Mountains town located a couple hours’ drive from Charlotte, N.C., also boasts a bounty of culinary and brewery options, all set in one of the most scenic areas in the U.S.

The issue of cybersecurity came back to the fore in November 2018 with the revelation of a massive data breach of Marriott’s Starwood-branded hotels. The information of up to 500 million guests was compromised in the data breach. And let's not forget the whole 2018 Facebook data fiasco.

The specter of active shooters carrying out mass shootings has fallen on the meetings industry after a drumbeat of such horrific incidents in 2018 and before. Sadly, this realization that a violent attack could occur has become part of our lives, and the “new normal” is to have a heightened sense of awareness and risk management preparation in order to protect attendees at events.

There were a number of notable hotel strikes and labor actions in major meetings and conventions destinations across the U.S. in 2018, with actions against Marriott International by the UNITE HERE labor union grabbing headlines throughout the back half of 2018.

In January 2018 independent meeting planners were met with some explosive news that reverberated throughout the industry: Marriott would be cutting commissions for third-party planners! Hilton, Hyatt and IHG joined the party, while smaller chains and independent hotels jockeyed for position by increasing their commission rates. More recently Loews Hotels took a notable stand and temporarily raised commissions.

The Gateway Arch, the signature architectural masterpiece of St. Louis and the icon of the Westward Expansion of the United States, is even more emblematic as a symbol of the city’s resurgence. Fresh off the $380 million CityArchRiver project that made massive improvements to the Gateway Arch National Park surrounding the Gateway Arch, the re-do added a wealth of impressive event options.