Top Reason to Meet in Philadelphia? Our Focus on Customer Service

December 31, 2021

Our destination experts are ready to help plan your next event. From your initial outreach to the closing session, our team is with you every step of the way ensuring your event is a success!  

As the primary sales and marketing agency for the Pennsylvania Convention Center and close partners to the regional hotels, the Philadelphia Convention and Visitors Bureau is connected and can handle meetings of any size. Our sales team is comprised of accomplished professionals with a wide range of hospitality experience. Their expertise in meetings and conventions combined, with their in-depth knowledge of Philadelphia, makes them your perfect partner in planning.  

Pennsylvania Convention Center 

Pennsylvania Convention Center
Pennsylvania Convention Center

When you hold a meeting, convention or trade show at the Pennsylvania Convention Center, you are not just investing in a building or floor space—you are investing in an experience. Located in the heart of Philadelphia, the convention center is just steps away from the city’s attractions, restaurants and hotels. Progressive work rules and streamlined services provide our customers with just the right amount of flexibility and independence they need, resulting in greater cost efficiencies and better overall customer experience. And did we mention we have one of the largest ballrooms in the Northeast?  

Add their ongoing commitment to sustainability and it’s a win-win for planners. The convention center continues to reduce the environmental impact of its operations. This commitment includes the use of eco-conscious cleaning products, reduced water consumption, energy efficient LED lighting, a new reflective roof, expanded recycling and streamlined management of HVAC, lighting, power, elevators and escalators.  

The Perfect Place to Stay and Host 

Liberty View at Independence Visitor Center. Credit: Siousca Photography

Philadelphia is home to leading hotel brands and properties, ranging from luxurious to economical and offers more than 14,400 rooms located within walking distance of the Pennsylvania Convention Center. Whether your meeting is large or small, our team can walk you through dozens of unique indoor and outdoor venues in historic settings, with Instagram-worthy views, and spaces with indoor-outdoor options. 

Ongoing Customer Support 

Once your event is booked, our experienced Destination Services department is eager to assist you in your planning efforts from onset to completion, including everything from sourcing venues and hotels to host your special event, attendance promotion, recommendations for entertainment, and connecting you with many member contacts and services to meet your needs. Our team of destination experts is standing by to ensure that your Philadelphia experience is a successful and profitable one. 

Leverage Our Community For You 

The Philadelphia Convention and Visitors Bureau was well prepared to deal with the challenges of the COVID-19 pandemic. As the first and only division of a CVB in the country focused on life sciences meetings, PHL Life Sciences provides access to Philadelphia’s substantial healthcare and higher education community of academics, medical and nursing leaders, healthcare experts, biotechnology, pharmaceutical and venture capital contacts.

To better assist our customers, we added a Chief Health Advisor to our team, Dr. David Nash, Dean Emeritus of the Jefferson College of Population Health. Dr. Nash supports the PHLCVB by reviewing current public health guidelines and protocols and making recommendations to meeting planner customers. He’s there to answer questions around planning a safe, successful event. We have been pleased to offer several educational webinars with Dr. Nash for our customers.  

Philadelphia has the diversity, equity and inclusion (DEI) experts you need. DEI is a priority in Philadelphia, a city striving to achieve the founding ideals of our country. The City of Philadelphia has taken several steps to dismantle institutional and structural barriers, establish DEI best practices in the public sector and ensure the protection of marginalized groups. Since 2015, these efforts have garnered a 100-perfect score on the Human Rights Campaign’s Municipal Equality Index.  

As a result of a strong commitment to diversity and inclusion, the PHLCVB became one of the first CVBs in the U.S. to establish a division highlighting the destination as a diverse, equitable and inclusive location for meetings, events, conventions and visitors. For more than 30 years, PHL Diversity has been connecting meeting planners to local diverse businesses and suppliers, and to community leaders who have shared values and goals and can help facilitate community engagement programs or serve as speakers and experts.

This longstanding commitment to diversity, equity and inclusion led to the formation of Tourism Diversity Matters, a national diversity resource that educates, advocates, engages and empowers tourism and events industry leaders to incorporate DEI into their strategies and plans. 

Success in an Ever-Changing Environment 

NPEE 2021
Natural Products Expo East. Credit: K. Huff for PHLCVB

Philadelphia successfully hosted the largest trade show in 18 months since the onset of the COVID-19 pandemic with Natural Products Expo East. More than 800 exhibitors and more than 15,000 attendees gathered in September 2021, providing a valuable opportunity for in-person discovery and sampling, guided by a detailed health and safety plan developed in close collaboration with the Philadelphia Department of Public Health, the Pennsylvania Convention Center, ASM Global, the PHLCVB and NPEE organizers. 

Now more than ever, planners need a partner on the ground in their future host city to help navigate the ever-changing environment. Our team provides updates on the most recent COVID-19 information and meeting guidelines. With over 76% of all eligible adults fully vaccinated, we are ready to host.  

When you’re ready to start planning your meeting or event, the PHLCVB is here to help.

ConnectPHLCVB logo

Philadelphia Convention and Visitors Bureau

Profile picture for user Partner Content
About the author

Partner Content is submitted by our advertisers and does not represent the views of Meetings Today or its publisher, Stamats Communications. Content may be edited for clarity and style.