Risk Management

February 2019

One question asked in the 2019 Meetings Today Trends Survey was “Do you have a written disaster/security plan?” The responses were 28% yes, 44% no and 28% working on it. This is the question and responses that, perhaps more than others, caught my eye. It’s also the one I’ve also written in more detail about in the blog section of the February 2018 Friday With Joan newsletter. I asked three colleagues to review and respond the article

January 2019

The coldest weather in years will sweep the Midwest and Northeast United States in 2019 due to the impending polar vortex, resulting in windchills as cold as -50 degrees Fahrenheit. Here are five suggestions to help meeting planners and participants better handle the extreme cold and help ensure that big annual meeting can still go off without a hitch, even in subzero temperatures.

January 2019

The Washington Hospitality Association (WHA) voiced its approval for Senate Bill 5258. According to the Washington State Legislature, this bill will help prevent “the sexual harassment and sexual assault of certain isolated workers.” Senate Bill 5258 was introduced following the Washington State Court of Appeals’ blocking of Seattle Initiative Measure 124, which included broader protections.

January 2019

Risk management should be at the top of every planning list for meetings. Potential hazards include manmade threats such as terrorism, shootings, protests and cybercrime. “Natural” occurrences like earthquakes, hurricanes and wildfires are also included. The following are my top 10 tips to help with risk management preparations.

January 2019

The massive data breach of guest information at Marriott-owned Starwood Hotels & Resorts properties revealed by Marriott International at the end of November 2018 has grown in its severity, with the passport numbers of more than 5 million guests compromised, according to The New York Times.

December 2018

The specter of active shooters carrying out mass shootings has fallen on the meetings industry after a drumbeat of such horrific incidents in 2018 and before. Sadly, this realization that a violent attack could occur has become part of our lives, and the “new normal” is to have a heightened sense of awareness and risk management preparation in order to protect attendees at events.

December 2018

The death of an attendee at NeoCon 2018, held in Chicago’s theMART in June, recently sparked a wrongful death lawsuit against Merchandise Mart Properties, Hollander Design Group—the designer of an exhibit floor showroom swing—and The David Edward Company that operated the showroom.

December 2018

Following the discovery and public announcement of a massive data breach at Marriott's Starwood-branded hotels that compromised sensitive personal information, including some passport numbers, of hundreds of millions of guests, Marriott International announced the company will pay for passport replacements if it finds customers have been victims of fraud, according to The Washington Post.

November 2018

A security breach at Marriott's Starwood-branded hotels may have exposed the personal information—and possibly payment-card information—of as many as 500 million guests worldwide. While it's impossible to completely safeguard yourself and attendees against data breaches, there are some general best practices that meeting planners can follow to prevent cybersecurity calamities, such as the Marriott data breach, at their own events.

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