Hotels/Resorts

UPDATED: Hospitality Labor Union Announces Boycotts of Over 60 L.A. Hotels

The Los Angeles Hospitality Labor Union UNITE HERE Local 11, along with representatives from future citywide conventions and events, recently announced boycotts of over 60 hotels in the Los Angeles area. The workers call for all conventions, meetings and events to avoid Los Angeles, marking a major escalation in the largest hotel worker strike in U.S. history.

Omni's Big Brand and Customer Experience Refresh, With Dan Surette

Dan Surette, chief sales officer for Omni Hotels & Resorts, explains how the privately owned hotel company is placing a premium on the customer by working with global experience transformation company Materials Plus on a $1 million project to create two signature employee training programs that focus on personalization.